Critical Thinking, AI and Decisioning for Business Managers & Executives

Course Overview

SUMMARY:

The 'Critical Thinking, AI, and Decision-Making' course is designed to equip business analysts, managers, and executives with the essential skills needed to enhance decision-making processes through the application of critical thinking and AI technologies. This half-day program focuses on improving participants' ability to analyze problems, apply the PDCA cycle for continuous improvement, and effectively identify root causes using structured methodologies.

Participants will gain hands-on experience in integrating critical thinking into AI prompt engineering, leveraging AI tools for better decision-making, and developing confidence in using AI to solve complex business challenges. The course also emphasizes the development of T-shaped skillsets, encouraging a balance between deep expertise in specific areas and broad knowledge across disciplines.

By the end of the session, attendees will leave with practical skills in critical thinking, root cause analysis, AI tool usage, and collaborative decision-making, positioning them to drive more effective outcomes within their organizations.

This course is specifically designed to provide participants with:

• The ability to make well-informed, data-driven decisions, improving the overall quality of strategic and operational outcomes
• Skills to effectively apply the PDCA cycle for continuous improvement in various projects and processes
• Expertise in identifying underlying causes of problems, enabling effective resolution and prevention of future issues
• Mastery of creating precise and effective prompts to enhance interactions with AI tools, boosting productivity and innovation
• Confidence in utilizing AI technologies to streamline tasks, solve complex problems, and drive business solutions
• Strengthened collaboration skills, ensuring efficient teamwork and shared decision-making to achieve successful outcomes

Course Curriculum

Learning Outcomes

Upon completion of this course, you will be able to:

• Understand the fundamentals of critical thinking and its application in business contexts
• Apply the PDCA (Plan-Do-Check-Act) cycle for continuous improvement initiatives
• Use root cause analysis techniques to identify and resolve underlying problems
• Integrate critical thinking principles into AI processes and workflows
• Create effective prompts for AI tools to maximize productivity and innovation
• Leverage AI technologies confidently to solve complex business challenges
• Make data-driven decisions that improve strategic and operational outcomes
• Develop T-shaped skillsets combining deep expertise with broad knowledge
• Enhance collaboration and shared decision-making within teams
• Apply critical thinking and AI tools to drive organizational success

Key Concepts and Methodologies

• Critical Thinking Frameworks - Structured approaches to problem analysis and decision-making
• PDCA Cycle - Plan-Do-Check-Act methodology for continuous improvement
• Root Cause Analysis - Techniques for identifying underlying causes of problems
• AI Prompt Engineering - Creating effective prompts for AI tools and systems
• Decision-Making Models - Data-driven decision frameworks for business leaders
• T-Shaped Skillsets - Balancing deep expertise with broad interdisciplinary knowledge
• AI Integration Strategies - Best practices for incorporating AI into business processes
• Collaborative Decision-Making - Techniques for effective team-based problem solving

Who Should Take This Course?

• Business managers and executives seeking to enhance decision-making capabilities
• Business analysts looking to integrate AI tools into their workflows
• Team leaders and project managers wanting to improve problem-solving skills
• Executives responsible for strategic planning and organizational improvement
• Professionals seeking to leverage AI technologies for business innovation
• Anyone wanting to develop critical thinking skills for better business outcomes

Key Benefits

• Enhanced Decision-Making - Make well-informed, data-driven decisions that improve outcomes
• Practical Problem-Solving - Learn structured methodologies for identifying and resolving issues
• AI Integration Skills - Master prompt engineering and AI tool utilization for business success
• Continuous Improvement - Apply PDCA cycle to drive ongoing organizational enhancement
• Strategic Leadership - Develop T-shaped skillsets for effective leadership in AI-driven environments
• Collaborative Excellence - Strengthen teamwork and shared decision-making capabilities

Prerequisites

This course is designed for business professionals, managers, and executives. No prior technical knowledge of AI is required, though familiarity with basic business concepts and decision-making processes is helpful. The course is suitable for participants at various levels of AI experience, from beginners to those looking to enhance their existing knowledge.

Certification

Upon successful completion of this course, you will receive a certificate from MASET (Malaysian Association of Skills Training). This certificate validates your practical skills in critical thinking, AI integration, and decision-making, demonstrating your ability to apply structured methodologies, leverage AI tools effectively, and drive better business outcomes through enhanced decision-making processes.

The course includes hands-on exercises and practical applications to ensure you have real-world experience with critical thinking frameworks, PDCA cycles, root cause analysis, and AI prompt engineering, preparing you to immediately apply these skills in your professional role.